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Warwick Hospital 2023-05-16 Person 1 5 0

The Warwick nurses who looked after me when I was taken in by ambulance at 9am were very good, professional and arranged me to see a doctor quite quickly. It was thought that I might have an infection, as I had a DIEP breast reconstruction 2 weeks previous at UHCW. To ensure my wounds were healing and not causing an infection I had to go to UHCW to see the plastics team to check. I was transferred to UHCW by ambulance and the A&E can only be described as appalling. No beds. I had to sit in a chair for a couple of hours and after major surgery this was very difficult. The plastics team were very professional when I saw them and they were equally appauled at how I had been treated. They were happy that my wounds were fine and that this was not the source of my infection. They explained that I would need to go back to Warwick as there were no beds at UHCW. A&E told me that they'd be a 12 hour wait for an ambulance, so my friend had to drive me. This time I was a walk-in to Warwick A&E and my experience was awful. Long wait, about 4 hours, to be seen and then I was left about another hour in a cubicle on my own. I was eventually seen at 10pm and the doctor felt I should be admitted to a ward due to an internal infection. I was eventually transferred around 11.30pm. At no point was I offered fluid or anything to eat, from 9am until 11.30pm.

Improve your waiting times. Give continuity of care. Don't make patients go from one site to another just because of different Trust issues. Think of the patient first, such as, how long have they been in the system, have they been offered food or water. Let them in on the decision making and allow the patient to be part of the final decision.