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7th April 2023


Please see below

Suggested improvements
I shared a treatment room with another patient, a young woman who I believed was autistic. There was just a curtain between us. Discussions took place between her, her mother and staff. They were intimate and could have been embarrassing to the other patient or her mother. I felt uncomfortable. I was however asked to leave while an intimate procedure took place. I had a blood test taken and was told it would take about an hour for the result. I waited in the waiting room. After 2.5 hours I sought out a member of staff. Eventually I saw a senior doctor/ consultant who confirmed I had been forgotten and the blood sample had not been sent for testing. She kindly sent it off and told me to go home and she would phone me with the results.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff