Share review of Warwick Hospital

Warwick Hospital 2023-04-21 Person 5 5 0

We attended A and E after advice on 111. No services available due to BH and so told to go and see out of hours GP there. We apologised lots about how we felt A and E not necessary and just wanted telephone advice. The paeds Dr was fantastic. He was reassuring and gave great info and advice. He didn't make us feel like we were wasting anyone's time. Lovely chap- PAY HIM MORE Rishi Sunak!!!! If 111 had better trained staff who could have given that advice would have saved us attending in person for someone more on need.

Warwick was great. 111 however was not due to following reasons: -Many staff obvs have little training -Was put on 12 hrs call for Dr. Eventually called 48 hrs later and I missed the 3 consecutive calls because I was having a wee! Abrupt VM left basically saying 'three strikes and you're out'. I know this is out sourced to Practice Plus group- they need this feedback.