Share review of Warwick Hospital

Warwick Hospital 2023-04-05 Person 5 5 0

First class service from first contact. Very efficient contact system using text and hard copy letters. Warwick has great teams in urology and colorectal surgery.

The final post-operative system, immediately pre-discharge could be improved. This applied ONLY to my last TART operation, 3 April. I was wheeled into a blank reception area (a bit like the goods inward area at Tesco). There was no view of any nursing station, so it was not possible to attract attention. I could not see them - so they could not see me if I needed help. Also, I was given no information as to how long I would have to remain there or what the release process was. At one stage, a nurse scribbled 'SPINAL' on a bit of card, which presumably meant I was treated differently from 'GA'. Eventually, after asking for and getting a sandwich and several cups of tea, I unilaterally decided to dress myself (I had been there for about 2 hours) but nurse 'Ratchet' (from Cuckoos Nest fame) instructed me to remain on my bed. (Fair enough!). I subsequently asked another nurse if and when I could leave and I was told I had to pass urine first. This was no problem as by then I had probably consumed a litre of tea. So some 6 hours after my op. Sister, Jo, completed a very efficient discharge process and another nurse escorted me to where my wife was waiting to take me home. (I like to think that this was to make sure I was safe - but it may have been to make sure I left the premises!) All this being said, I cannot praise too highly all the dedicated staff at the hospital and the care I was given. Clearly the patient comes first - even if sometimes the attention to detail irritates (unreasonably) a patient like me who has received first class treatment. Thank you Warwick. I will come any time - but I hope not too soon! Alf Manders