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The Whiteleaf Centre 2024-05-21 Person 3 5 0

Majority of the staff are pleasant and understanding of your needs. The food is fine. The housekeeping and kitchen staff are exceptional, they make sure everything is clean and tidy around the ward. Enjoyed spending time with the staff in the Activity room, Emily, Sam and Vicky - you feel like you're in a totally different area on the ward and feel much more relaxed there. The girls in there are easy to talk to and there are several activities that you can choose to do. Its nice to be able to go out on leave, even if its just to go for a walk and get off the ward for a while.

Some staff could improve on their manners, there are several rude staff here. When you knock on the office door, you are often ignored. There have been times where the administration of my medications have been incorrect, which can be worrying, especially if they're medication for physical health. There also appears to be difficulties in medications for physicals health problems to be issued in a timely manner so you end up going without out them. It isn't always clear who are staff and what their role is within the ward i.e. No visible name badges or uniform. And often staff do not introduce themselves.