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The Whiteleaf Centre
2024-07-12
Person
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12th July 2024
i think the discharge plan was good but that is only because i have got a good community team involved otherwise it would be very dire
Suggested improvements
well for starters the hospital managed to let me overdose on medication whilst i was a patient on the ward. this was prescribed meds that they diddnt watch me take so i stored them up and it resulted in an ambulance being called and being addmitted to hopsital. the way staff use restraints is unhumane aswell, they just maul you around and inject even if our not that upset. i personally suffer with Self-Harm and have had comments from staff saying that the cuts are not that deep and get angry at me for hurting myself and making a mess thzt they have to clear up. For the most part staff are lazy and sit in the office all day and cannot be bothered to take patients out on leave or even open up the activitys room so we have something to occupy ourselves with. staff walk around the ward with earphones in and on their phones alot of the time and i have even had a nurse do my medication in just socks! because he had been sleeping an diddnt bother to wear appropriate footwear into the med room. i have been also given someone elses medication before and when i realised and brought it up staff denied it.
16th July 2024
Response from The Whiteleaf Centre
Thank you very much for taking some time to write this review for us. This is valuable as it helps us to develop and look at improvements for the ward. I am sorry to hear that your experience on Ruby ward was so difficult for you and that you did self harm while here. We will be feeding back this review in our staff meeting. We encourage all of our patients to work on safety planning with staff on the ward as there can be many opportunities to self harm in everyday life. I am also sorry that you did not get this opportunity as it can help enormously when people are feeling this way. Our activity staff and peer support do try to open the activity room regularly but I do understand that it can be frustrating when this cannot happen. It is great to hear that you have excellent community support and I am sure this will be valuable in your ongoing recovery. If you would like to discuss any of the other issues about specific situations please do get in touch with either the Manager or Matron and we can meet to discuss. Thanks again.