The Runnymede Hospital - part of Circle Health Group 2020-11-10 Person 3 5 0

My doctor provided great care and service throughout my visit to BMI runnymede hospital. However, the staff/nurses were not as great. From the start, the reception staff were not very welcoming at all. During the rest of the visit, on multiple occasions I was forgotten about and everything felt very rushed. Whenever a nurse visited me it was very rushed and I felt I didn’t get the opportunity to ask questions when I would have liked to. When I returned from surgery, my vitals were not checked although the machine was bought in the room. The nurse forgot to request my meal/drink (which she admitted), so I was left for a few hours without anything. I had to ask to be discharged as no one came to see me. I didn’t want to cause nuisance by ringing the bell for nurses but they didn’t give me a choice when they kept on forgetting things. The first physio I saw did not give me the correct or sufficient information, so I had to ask a nurse for help with getting dressed. She then requested another physio who gave me different information in much more detail thankfully.