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20th May 2022


She was treated with dignity and respect, but not always listened to.

Suggested improvements
Listen more to the child and not tell them what they should be thinking or doing. That does not help them. They need to be heard. My daughter has been under the Brambles since early 2020, however it is not until March of 2022 that she has finally started to talk and be heard and this has all been down to [name removed] who i cannot recommend more highly. My daughter finally has someone who is listening to her and not talking at her or telling her what she should be doing/saying. This makes a huge difference in the mental wellbeing.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Cultural needs
Parent Dignity