The Bournemouth Nuffield Hospital 2022-02-14 Person 1 5 0

I went for a 360plus assessment at the screening center at this hospital. I was told when I brought the product (£839) that I would have a full report within 10 working days. This has not happened. I had a chest xray because concerns were raised during other tests that something was not right. Two weeks later I don't have these results. I phoned the center and asked if I could be reassured that my chest xray was clear since I had not heard anything and got a call back from somebody on behalf of the doctor who saw me 2 weeks ago. This person told me that they dont have my results as the radiologist has not sent them up to the doctor (its all on the same site). I was told that they have tried to chase the results but to no avail and they cannot tell me when they will have the results of my chest xray. I was told that there was nothing they could do and I would have to now just wait for an indefinite period of time to find out if my chest xray is normal or not. I have had no apology for the lack of the report, no advice, no follow up at all and just to add insult to injury it has cost me £839. This is also a safeguarding concern because if there is something wrong then treatment for it is waiting for them to deliver a package that I have paid for. Even if my xray is clear then safeguarding is still a concern as I would worry about the welfare of patients at this hospital. Someone could be walking around with cancer and not know it for weeks on end with this hospitals attitude - very dangerous. I have put in a complaint and was reassured as I did so that all complaints are dealt with within 2 working days but then got an email back explaining that Nuffield Health were very busy and it could be longer than 2 days to get a response. I am appalled.