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Written by a private patient
10th November 2021


Generally very good experience. One suggestion - This week I overheard an elderly gentleman enquiring whether there was a wheelchair for his wife. The receptionist at one of the consulting rooms said there was not. Although this was factually correct, I felt strongly that some help might have been offered as he struggled to transfer his elderly wife from car (no spaces in car park) to bench outside and then into the hall. I offered to help in any way but the best was to vacate my parking space. Given the average age of patients at the consulting rooms, I think a simple (perhaps folding?) wheelchair would be an asset. It was very difficult for the elderly gentleman to manage his (possibly rather confused) wife plus car parking without any assistance. This applies to all the Nuffield buildings.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe