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The Alexandra Hospital - part of Circle Health Group 2018-09-28 Person 5 5 0

I recently attended the Alexandra Hospital for meetings with one of the consultants, blood tests, CT and MRI scans, pre-op assessment and an operation involving an overnight stay. Car parking presented no problems (joy!!). The hospital exudes an atmosphere of calm professionalism, as did all the staff with whom I came into contact. The reception area is spacious, comfortable and pleasantly decorated. The reception procedures are efficient and the receptionists are friendly and welcoming. Hot drinks are readily available, free of charge. The system worked smoothly with only a minimum of delay, and each time I attended the hospital my waiting time was thankfully very short (unlike certain NHS hospitals I could mention). Communication from the staff was good, making me feel my "custom" was valued. The hospital building was clean and gave a good impression, inspiring confidence. My private room was comfortable with ensuite facilities and TV. The preparation for my surgery took place efficiently. The atmosphere was one of calm orderliness, the nursing staff having sufficient time to care for me without being rushed off their feet as they had been in the NHS hospital I had recently experienced. The surgeon was also very caring, communicative and helpful, and my operation went smoothly. I found the Alexandra Hospital to be highly professional, unrushed and confidence inspiring. I recommend it highly.