Share review of The Alexandra Hospital - part of Circle Health Group

The Alexandra Hospital - part of Circle Health Group 2018-10-29 Person 3 5 0

Whilst the surgeon who performed my procedure was excellent. He was open and approachable both in terms of initial consultation ,surgery and post operative checks. The administration of the hospital was poor. I was asked to complete a registration form on my initial visit. On my second visit I pointed out that my personal details of next of kin were completly wrong. I was assured this would be corrected. On the day of my surgery I was handed the form in its original state with no corrections made. Had there been a need to contact my next of kin this could not have happened. An appointment made by my surgeon was changed by the hospital admin. I agreed to this change asking that my surgeon should be informed. Again this did not happen as he rang me to ask why I had not in attendance at the hospital. The heating in my room was broken. I was not given any written care plan on my discharge. I had to ask about wound care etc. I was also told by my surgeon who visited me on the day of discharge that I would be given a follow up appointment before I left. This did not happen. I was told I would be sent an appointment by post. This did not happen. After a week I rang the hospital to make a follow up appointment. Whilst my operation has been successful I am concerned that the administration at the hospital needs attention.