Share review of The Alexandra Hospital - part of Circle Health Group
Poor aftercare and appallingly bad customer care.
I had flexor tendon surgery on my thumb on the 28th Dec 2016, I cannot fault the surgeon and their team, they were excellent.
I had a general anaesthetic and the aftercare was poor, the nurse did not respond to my calls and my room was not private as they repeatedly left the door open.
I was self-paying. In error, the Alexandra have billed me for a 12 day stay when my daycare was 5/6 hours, for this they are charging me £4,968! I have spent the last 6 weeks trying to retrieve more than £1,000 of the £4,000 that I paid upfront. The financial department (when they answer the phone) seem so inept and say they will call back and don't.
In frustration I have written to the executive director who replied on the 10th Jan that they would look into it and contact me within 20 working days, that deadline has passed and I still have heard nothing.
Even my surgeon's secretary has emailed them.
The whole experience has been stressful, i would never recommend this hospital.