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28th May 2023


Mel Howard-Wall was so brilliant. She spoke to Mum and the family with clarity and compassion. The options were explained and Mel did everything in her power to get support in the home for Mum or a room in the hospice. She tried every avenue but there was no capacity at all. We have an action plan now which really gives me comfort as Mums primary carer at home. I really can't thank Mel and St Wilfrid's enough and feel Mum and the family have great support going forwards.

Suggested improvements
The system is so in demand and everyone is working at full capacity. It is very sad that at the very moment you need carer support and hospice availability, that cannot be put in place straight away. More funding is desperately needed in these areas. I know Mel and the team at St Wilfrids will do everything in their power to support Mum and the family at this very difficult time.

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff