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12th May 2023


Mel came to visit my Mum today & was brilliant. She asked my mum & dad the right questions whilst fully explaining the eventualities of difficult subjects to enable them to voice their concerns & make informed decisions about my mums care. It was very helpful that she was qualified to write prescriptions as if not my parents would have more admin to deal with at a very difficult time.

Suggested improvements
No

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff