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Written by a patient
17th August 2016


I found all the doctors, nursing and care staff, and other medical/technical staff, all very friendly, cheerful, and helpful. Although I am 85 all the doctors of several different nationalities took my case seriously and wanted to make sure I became well. I have nothing but praise for everybody. Downsides? Because when I went in the other five patients in my bay suffered from dementia and had various problems, the lights went out very late at night (2330 - 0000 hours) and on again at 0600 because staff had to change bedding etc., I was not able to sleep properly - only an hour or so at a time. The ward tended to be very noisy - a particular problem being the non-self-closing waste bins which made a clatter. Food was much better than expected, not cordon bleu but a reasonable choice and some dishes quite tasty. My only criticism, being just over the border line for Type 2 diabetes, was that some of the desserts were somewhat sweet and synthetic, particularly the so-called ice cream. Whilst it was no fun having to be in hospital for nearly four weeks, I am very appreciative of all the care I received. One other comment is that as a patient without dementia, I felt that there needed to be more activities for patients with dementia to stop them wandering or crying out. The care staff did their best, and I noticed any activity did seem to help.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff