Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-07-12
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
12th July 2022
All good easy experience
Suggested improvements
Nothing
St Mary's Hospital
2022-07-12
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
12th July 2022
N/a
Suggested improvements
Not applicable
St Mary's Hospital
2022-07-11
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
11th July 2022
Always helpful
Suggested improvements
Nothing
St Mary's Hospital
2022-07-10
Person
5
5
0
Review of Kingfisher Ward
written by
10th July 2022
[name removed] ward, excellent service.
Suggested improvements
Excellent service.
St Mary's Hospital
2022-07-10
Person
4
5
0
Review of Kingfisher Ward
10th July 2022
All staff are very good at what they do lovely team hear.
Suggested improvements
Wall ask trays for smokers.
Bigger fence so staff don’t get lost.
2022-10-05 11:50:46
Response from St Mary's Hospital
Thank you for your feedback. NHFT are a non-smoking site predominantly , hence all ash trays were removed when this came into force several years ago. During Covid, the ward gardens were opened up for smoking, and sand buckets are in place for spent cigarettes. As this policy is under review, permanent wall ash trays will not be able to be put in place unless it is agreed that smoking in the gardens is to continue.
St Mary's Hospital
2022-07-10
Person
3
5
0
Review of Kingfisher Ward
10th July 2022
The service lacks a system that engages in therapy and personal tailoring based on the patients independent needs or past.
Suggested improvements
Food things happening. Possesions being professional.
2022-10-05 11:51:08
Response from St Mary's Hospital
Thank you for your feedback. I am sorry you felt you were not offered suitable therapy during your time with us. We endeavour to ensure all patients are offered therapy suitable to their needs- both in groups or on an individual basis. This is offered by our ward staff and occupational therapy staff. Psychology can also be offered if deemed suitable for your needs.
2022-07-25 15:21:33
Response from St Mary's Hospital
Thank you for your useful feedback. I am sorry that this has been your experience as our philosophy is to provide person centred care just as you outline. I have passed your comment to the ward matron to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-07-08
Person
5
5
0
Review of Urgent Care and Assessment Team - North
8th July 2022
Both people were very professional and listened intently.
St Mary's Hospital
2022-07-08
Person
3
5
0
Review of Urgent Care and Assessment Team - North
8th July 2022
Didn’t feel like I was involved.
Suggested improvements
Listened to what I was saying as I need help.
2022-10-05 12:21:33
Response from St Mary's Hospital
I am sorry this was your experience. We endeavour to agree and be lead by the patient in relation to their care. If you still need support, please contact the service or our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk
2022-07-20 08:31:21
Response from St Mary's Hospital
I am really sorry you feel this way. Please re-contact the service or our confidential help-line (PALS) on 0800 914 8507. Best wishes Hugh Jones, Patient Experience Manaegr
St Mary's Hospital
2022-07-08
Person
5
5
0
Review of Urgent Care and Assessment Team - North
8th July 2022
All the staff were very supportive and helpful.
St Mary's Hospital
2022-07-08
Person
5
5
0
Review of Avocet Ward
written by a patient
8th July 2022
Pride!
