Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-10-20
Person
5
5
0
Review of Kingfisher Ward
20th October 2022
Respect support received brilliant. Gives me good advice about everything treated with respect.
Helpful always and always good advice.
Suggested improvements
Nothing. Nothing bad to complain about” excellent support I received and receive”. Of this staff members named excellent.
St Mary's Hospital
2022-10-20
Person
5
5
0
Review of Urgent Care and Assessment Team - North
written by
20th October 2022
St Mary's Hospital
2022-10-20
Person
4
5
0
Review of Urgent Care and Assessment Team - North
20th October 2022
Very kind.
Suggested improvements
Maybe assign 1 person when checking up.
2023-01-24 16:06:57
Response from St Mary's Hospital
I am not sure what you mean by ‘checking up’ – more detail would help look at this issue in detail. Assigning one member of staff is often difficult due to the nature of them working a shift rota basis. Thank you for taking the time to provide feedback.
St Mary's Hospital
2022-10-20
Person
4
5
0
Review of Urgent Care and Assessment Team - North
written by
20th October 2022
UCAT is a non-judgemental service who have supported me when I have been rock bottom.
Suggested improvements
When care transferred back to CMHT I have some kind of follow up with CMHT.
2023-01-24 16:07:11
Response from St Mary's Hospital
Thank you for your feedback, I am glad you had a positive experience with UCAT. If your care was transferred to CMHT you should indeed have follow up in place, I am not clear from the statement if you are confirming this happened or raising that it perhaps did not as yet. Please provide additional details if you have concerns and we will address these.
2022-10-31 08:32:02
Response from St Mary's Hospital
Thank you for your review. If the transition to CMHT is not smooth, please contact UCAT who will help you. Best wishes, Hugh Jones, Patient experience Manager
St Mary's Hospital
2022-10-20
Person
5
5
0
Review of Kingfisher Ward
20th October 2022
Respect always helpful treated with respect. Alwayys there for me same as [name removed] and give me good advice.
St Mary's Hospital
2022-10-20
Person
5
5
0
Review of Urgent Care and Assessment Team - North
20th October 2022
St Mary's Hospital
2022-10-19
Person
5
5
0
Review of CMHT Red Kite
19th October 2022
Saved my life.
Suggested improvements
More therapy more frequently perhaps with lower waiting times for support.
2023-03-08 15:44:45
Response from St Mary's Hospital
Thank you for your feedback, we are regularly reviewing our systems around maintaining contact with our patients with aim of improving access.
St Mary's Hospital
2022-10-18
Person
5
5
0
Review of Children's ADHD/ASD Service
18th October 2022
The rapid assessment clinic has made a difficult situation easier. Although it was a long appointment it was great to get an outcome on the day. The team were so supportive and we can’t thank them enough.
Suggested improvements
A cup of tea would have been nice but we brought drinks with us. Nothing else could have been better.
2022-10-25 10:56:42
Response from St Mary's Hospital
I am glad you found the experience worthwhile. I have passed on your suggestion about a cup of tea to the service manager. Best wishes, Hugh Jones, patient experience manager
St Mary's Hospital
2022-10-18
Person
1
5
0
Review of CMHT Rockingham Triangle
18th October 2022
Did nothing at all for my daughter. Had to be continually chased. No communication, no empathy. Didn't even do anything when she was sectioned. Terrible care, assigned staff not qualified enough for complex needs my daughter has. No referrals, these had to be initiated by my own professional. Even the most serious meeting (Adult Risk Management), CMHT didn't turn up and have not responded to a single email from other professionals. Adult Safeguarding Board now contacted. Complaints going to LADO, PALS and CQC
Suggested improvements
Literally anything!
2023-02-15 14:16:59
Response from St Mary's Hospital
I'm sorry this was your experience of CMHT, we would welcome you to refer in so we can access any further needs we can support you with.
St Mary's Hospital
2022-10-18
Person
2
5
0
Review of CMHT Rockingham Triangle
18th October 2022
I feel like they were more interested in diagnosing me and referring me to different teams depending on what label they believed fitted. I was confused as to all the different people involved. They cannot see the whole person if they are being passed around to different people. I appreciate that they want to help people and want to be kind. But I didn’t feel included enough in their decisions and at the time had difficulty understanding anyway, but it would have been a lot easier had they given me open, clear explanations. I did not feel seen or understood as a person- yes I was struggling to communicate, however that was the exact thing I needed help with- I needed self confidence and a sense of control and CMHT made that far worse.
Suggested improvements
Share all the decisions and data and conversations and reasons for your decisions with your patients directly. At least then I can feel included and understand.
Work with the patient as a whole person, not at them as a diagnosis.
You don’t need a qualification to help someone. Seriously, the people that helped me most were simply kind and open and ‘unqualified’ in mental health. The ‘lesser qualified’ receive less pay but do more work than the ‘qualified’. This is wrong. It should not be a hierarchy system.
The words ‘help’ and ‘support’ do NOT qualify as help and support. Because I needed explanation, not platitudes.
2023-02-15 14:16:44
Response from St Mary's Hospital
Thank you for your feedback. We are working hard to improve our communication with patients. We share copies of care plans with service users and any friends/ family that they want to be involved in their care. If any decisions are made, we endeavour to share this with people directly and can only apologise that this did not happen in your case.
