Reviews
Reviews
I rarely had positive experience with being under CMHT. There is a massive problem with mental health staff being able to take accurate session notes. This leads to a lot of confusion and really does not help the patient. Also, ticking boxes and filling out generic forms in order to describe how I feel and my mental health needs is pointless. I walked into my local community centre and they understood my needs immediately and provided with emotional support through hugs, and games and letting me volunteer there also. Simple kindness. It goes a long way.
CMHT provided me with a lot of ‘assessments’ a lot of trying to diagnose me, and harmful medication. And when I asked to be taken off medication at my last appointment, the notes that were passed on to my doctor say I want an ‘increase’ in medication. This scared me. It may have been a typo on their part but I cannot work with CMHT any longer. In general it had an extremely negative impact on my mental health.
However, the Employment Support Specialist helped me immensely. He confirmed my individuality, reassured me and provided with self confidence which allows me to move on. Through practical things comes the emotional support.
I'm sorry this was your experience of CMHT. The assessments are supposed to be designed to make sure that we meet the needs of each patient, I'm sorry that you felt that we were trying to diagnose. This is not our intention. You have raised a lot of issues around performance and I would be happy for you to call us call us on 03000 274422 to discuss this further so that I might be able to review the specific case and share learning with the team.
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
Spiritual and cultural needs were neither violated nor discussed
Supporting my family has been an absolute nightmare - the course of action recommended by the CMHT is not honoured by the GP surgery.
Timely information ... well, it took 16 months to see someone in person and, now on a "short list" am still waiting for my next step some 8 months later.
Your working backlog has also impacted the score on safety.
I sincerely apologise for the delays you have experienced. We have now filled a lot of the vacant positions which is having a positive effect on waiting times for services.
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
[name removed] is always warm and caring. She is just wonderful and knowledgeable and kind. She has always been there for [name removed] and our family with whatever we need help and advice with.
I found [name removed] was very kind and she knew what advice to give me that would help along with the correct exercises And equipment I would need to help. After a few months my habd is back to normal.
Staff are very good at involving family with decisions and informing than of progress staff always pleasant.
The care is very good.
The staff are friendly and helpful and very caring and supportive with the patients.
The standard of care is very high.
It was nice to feel supported for the short time I have been under the crisis team but I feel they do not stay with you long enough to actually get you to a point that you can easily survive.
I am sorry you felt the intervention was not long enough. We a short term service and evaluate the right time to discuss , plan and implement discharge.
Please contact the team if you feel you need additional support. Best wishes Hugh Jones, Patient Experience Manager
The treatment I have received from my therapist ( [name removed]) was friendly informative and very helpful, I was made to feel comfortable and at ease throughout my treatments, and everything I experienced or might experience during my treatments was fully explained.
Good care and communication.