Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2023-03-07
Person
1
5
0
Review of Orchard Ward
7th March 2023
Staff seemed to care at the beginning of my family members stay the carers/nurses updates and communication was second to none, everyone seemed happy, but sadly this seems to have fallen week by week now leaving my family member looking uncared for, and us as family being concerned about their day to day welfare, unfortunately we feel we can’t raise any concerns due to staff being unfriendly and moody
Suggested improvements
Care for patients like it was their first day with you - Work on family relationships - better communication - be friendly
2023-03-27 11:57:18
Response from St Mary's Hospital
Thank you for your feedback and we apologise that the service did not meet your expectations. Any concerns can be raised with the Ward Matron as we take our patient’s care and experience seriously and endeavour to take the most appropriate action in promoting safe and quality care. As part of the on going family updates we facilitate weekly ward rounds where family can attend and be actively involved in a patients care and treatment.
St Mary's Hospital
2023-03-06
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
6th March 2023
Pleasant lady, non judgemental. Sent tests and was sent results by text. All good thank you.
Suggested improvements
NA
St Mary's Hospital
2023-03-06
Person
5
5
0
Review of Children's Speech & Language Therapy Service
6th March 2023
[name removed] was our main contact and although this was done through our school, I was still given her direct details if I ever needed her. She also always kept me updated alongside the school. I felt my child and I had a great support network and resources to help overcome the speech problems we faced.
Couldn't thank everyone enough, this process was made easy for my child and our family.
Suggested improvements
No
St Mary's Hospital
2023-03-06
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
6th March 2023
Give the woman a raise please, can’t remember her name but she’s in the room near the toilets
Suggested improvements
Nothing bad
St Mary's Hospital
2023-03-06
Person
5
5
0
Review of Hand Therapy Service
6th March 2023
[name removed] was very professional, caring, and has made me feel at ease and understand my care since my first session.
Suggested improvements
Nothing, it was a very smooth and well delivered service.
St Mary's Hospital
2023-03-05
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
5th March 2023
Excellent
Suggested improvements
Nothing
St Mary's Hospital
2023-03-05
Person
5
5
0
Review of Community Team for People with Learning Disabilities -North
5th March 2023
St Mary's Hospital
2023-03-05
Person
4
5
0
Review of Avocet Ward
5th March 2023
St Mary's Hospital
2023-03-05
Person
2
5
0
Review of Avocet Ward
5th March 2023
Depending on each member of staff being excellent or poor. Everything has to be the same as he has autism and he can't communicate at all.
Not suitable environment too much noise.
Suggested improvements
A meeting got canceled and I wasn't notified (carer) this upset the patient very badly. He isn't able to communicate his needs (at all).
St Mary's Hospital
2023-03-05
Person
5
5
0
Review of HIV Services (Kettering)
written by
5th March 2023
[name removed] made me feel so comfortable she was so professional but lovely at the same time.
Suggested improvements
Nothing.
