Reviews
Reviews
Staff seemed to care at the beginning of my family members stay the carers/nurses updates and communication was second to none, everyone seemed happy, but sadly this seems to have fallen week by week now leaving my family member looking uncared for, and us as family being concerned about their day to day welfare, unfortunately we feel we can’t raise any concerns due to staff being unfriendly and moody
Thank you for your feedback and we apologise that the service did not meet your expectations. Any concerns can be raised with the Ward Matron as we take our patient’s care and experience seriously and endeavour to take the most appropriate action in promoting safe and quality care. As part of the on going family updates we facilitate weekly ward rounds where family can attend and be actively involved in a patients care and treatment.
Pleasant lady, non judgemental. Sent tests and was sent results by text. All good thank you.
[name removed] was our main contact and although this was done through our school, I was still given her direct details if I ever needed her. She also always kept me updated alongside the school. I felt my child and I had a great support network and resources to help overcome the speech problems we faced.
Couldn't thank everyone enough, this process was made easy for my child and our family.
Give the woman a raise please, can’t remember her name but she’s in the room near the toilets
[name removed] was very professional, caring, and has made me feel at ease and understand my care since my first session.
Excellent
Depending on each member of staff being excellent or poor. Everything has to be the same as he has autism and he can't communicate at all.
Not suitable environment too much noise.
[name removed] made me feel so comfortable she was so professional but lovely at the same time.