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St Mary's Hospital
2022-09-12
Person
2
5
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12th September 2022
A work in progress. Services provided inconsistent to avoidant by some members of staff. However, I understand this is still work in progress.
Suggested improvements
I will wait and see, dependent on my personal log and notes.
20th September 2022
Response from St Mary's Hospital
I am really sorry that staff seem inconsistent and avoidant. I have sent your response to the ward matron to deal. Best wishes, Hugh Jones, Patient Experience Manager.
2nd November 2022
Response from St Mary's Hospital
Thank you for your feedback, I am sorry that you found services inconsistent and felt some staff were avoidant. As your review appears quite broad I haven't been able to implement specific improvements, however I have fed back to the wider team. If you would like to discuss further or wish to provide details of any concerns you may have or specific issues that arose during your admission please contact Sara Johnson on 03000 273504.