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14th December 2022


For the most part staff seem well-intentioned but lack the time and resources help fully.

Suggested improvements
When I have struggled with my mental health and been suicidal it hasn't been treated with any kind of urgency. It felt like I was being fobbed off with a minor tweak to my medication without even a face-to-face appointment on offer. The appointment was only over the phone with someone who has never met me.

15th February 2023
Response from St Mary's Hospital

Thank you for your feedback, I have shared this with the team.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Rating not given.
Cultural needs
Rating not given.