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21st October 2022


I was treated with care and compassion the whole was through my treatment and felt the staff member really cared about making a difference and helping me to achieve the best possible outcome. I am very grateful for this.

Suggested improvements
When my injury first occurred I went to out of hours in Corby and nobody seemed to care, didn’t feel I was checked over properly no X-ray given no compassion and basically told to just get on with it. X-ray only given by my gp and referral to physio who have made the difference! Had I been dealt with correctly in Corby my injury wouldn’t have lasted almost a year!!

24th October 2022
Response from St Mary's Hospital

Thank you for your kind words about our hand therapy service. I am really sorry about your experience at the out of hours service, Unfortunately, this is not one o0f our services so you may wish to take this up with the centre manager. Best wishes, Hugh Jones, patient Experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs