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14th December 2022


Timely information ... it took 14 months to seeva psychiatrist to formalise my diagnosis ... and now a further 8 months waiting on a "shorter list" for a psychological assessment (still waiting). I have sympathy for staffing levels and work loads ... but I'm still waiting. Safe in your care ... I don't feel safe in anyone's care. You would need to put a fair amount of effort to change that. Spiritual needs ... were never discussed Cultural needs ... were never discussed

Suggested improvements
Bluntly, hire more amazing staff. Your individual caseload must be huge ... and I understand the natural limits your team face ... and the effects of COVID ... but surely the waiting list is unsustainable

15th February 2023
Response from St Mary's Hospital

I'm sorry you haven't heard back from us, if you can call us on 03000 274422 and I will be able to check on the specific details and advise you of the progress.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs