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14th December 2022


As a white British male, I recognise that I am fortunate. However, I have never felt that this was 'held against me' by care providers, quite the contrary. Its just not been an issue at all, despite what agitating actors may be spouting. I have ALWAYS been treated with the utmost dignity.

Suggested improvements
Unfortunately the service is beset by staff churn problems and I don't think I have seen the same consulting 'prescriber' twice. I recognise the difficulties this places on all involved, but it is a small concern. Each time I speak to someone new they are very careful to understand my needs and handle my case diligently, but this in itself is a further resource burden on a busy unit. I mention this to give evidence of the unit's needs, but also note that the quality of compassion and professionalism experienced on every engagement has been great.

15th February 2023
Response from St Mary's Hospital

Thank you for the response, we have been working hard to recruit a medic and have someone in the team now. We appreciate your kind comments about the rest of the team.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs