Share review of St Mary's Hospital
Most of the staff were amazing had banter with a few like pink beard Rosi3 and b3cky with the good hair felt listened to and supported when I was at a really bad point with my mental health staff made me feel like an actual person rather than a label o.t activities were very useful in finding out what I could use to further my recovery and the 1-1s were very beneficial the staff I had banter with felt easier for me to talk to them and be open with them and they knew how to cheer me up after and even knew I needed a 1-1 without me saying just by looking at how I was presenting at that current moment some of the staff weren't understanding of the fact i have adhd and can be quite particular and childish at times some of the staff did and were very understanding when I'd get overexcited or stuck on something being wrong and took the time to try and understand what was upsetting me and when i was nonverbal helped me communicate in other ways and some staff listened to the random penguin facts I had and got to know me on a personal level rather than just judging me by my diagnosis and notes
Thank you for your review. You make a crucial observation that we are all different and that staff need to especially those who are neurodiverse. Staff are trained to understand difference and adapt their behavior and communication accordingly. I have sent your comment to the service manager to discuss with staff. Best wishes, Hugh Jones, patient Experience Manager.
Thank you for your feedback. I am sorry you feel that staff did not explain the benefits of taking your medication in a manner you would expect. For any future medication queries, we do have to hand pharmacists that would be happy to explain your medication in more depth, as would your consultant during ward round.