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St Mary's Hospital
2022-09-27
Person
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27th September 2022
You have left me for ages after a telephone questionnaire by a lady that I didn’t understand and she didn’t understand me! I have heard nothing back and yet I feel suicidal everyday, I cry every day and I feel hopeless! You have then sent me the option to make a review of my care today by the community mental health team Kettering but haven’t even given me any care ! What a joke ! Absolutely useless
Suggested improvements
Actually contacted your patients and shown the care that is required!
12th October 2022
Response from St Mary's Hospital
I am really sorry to hear this is your experience. Please contact our confidential helpline (PALS) on pals@nhft.nhs.uk or 0800 917 8504. Best wishes Hugh Jones, Patient Experience Manager
24th January 2023
Response from St Mary's Hospital
I am sorry you have had a difficult experience. In your feedback you make reference to receiving a feedback form from Kettering Community Mental Health Team - I'm not sure why this has happened. It would be helpful to be sure your feedback is in reference to a call from a UCAT member of staff then i can take this up with them and provide learning and feedback.