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14th December 2022


I have been in contact a few time and always been told they would get back to me and I never hear back at all my mental health isn't good and trying to get help with my meds and out a plan in place just no one ever gets bask to me or even checks on me it just makes me feel worse makes me feel like they don't care and then I end up having Manic attacks and it's starting to destroy my family because we can't cope

Suggested improvements
First get back to me when I ring up as don't have follow up every time I ring up someone will ring you back no one brings you back home have been waiting mum's from medical review absolutely months my mental health right now is really bad but yeah no one's been in touch and no one wants to help so I'm kinda like stuck at a lot loose

8th March 2023
Response from St Mary's Hospital

Thank you for your feedback, we are regularly reviewing our systems around maintaining contact with our patients with aim of improving access.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs