Share review of St Mary's Hospital
Tweet
Share
St Mary's Hospital
2022-04-29
Person
3
5
0
Written by a patient
Written by a patient 29th April 2022
It was good in that when I told them that I felt that some of the staff did not listen to me, they tried being kind and understanding.
Suggested improvements
Sometimes some people were a little harsh and indifferent to have I may have been feeling.
11th May 2022
Response from St Mary's Hospital
I am really sorry we left you feeling like this which is not what we expect. I have sent your comment to the ward matron to remind staff to be kind, compassionate and attentive at all times. Best wishes, Hugh Jones, Patient Experience Manager.
23rd June 2022
Response from St Mary's Hospital
Thank you for your feedback. I am sorry to read that you felt that certain members of staff were harsh and indifferent. This is not what is expected from the culture on our ward. Sometime the members of the MDT have to make difficult decisions, but it is my expectation that such decisions are conveyed in a professional and empathetic manner.