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18th May 2022


Service was good. However, other services do not step up as follow up after service.

Suggested improvements
Better follow up and after discharge no support for mental health.

31st May 2022
Response from St Mary's Hospital

Thank you for your review. I have passed your comment about follow up support to the service manager. If you need additional support, and are not receiving it, please contact our confidential help line on pals@nhft.nhs.uk or 0800 917 8504. Best wishes, Hugh Jones, Patient Experience Manager

5th October 2022
Response from St Mary's Hospital

Many of the service users we work with are discharged back to the care of their GP. Not everyone requires formal mental health services. Every service user/member of the public for Northamptonshire can access mental health services via the Integrated Response Hub which is available 24/7.

Dignity/Respect
Involvement
Information
Rating not given.
Staff
Safe
Supported
Spiritual understanding
Rating not given.
Cultural needs
Rating not given.
Experience