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St Mary's Hospital
2022-12-29
Person
4
5
0
29th December 2022
This was a first assessment I will be able to judge better after further appointment. The doctor was very considerate and reassuring.
Suggested improvements
The room used had thin walls and I could hear what was going on in the next room which was off putting. I was concerned re: my own confidentiality. The doctor tired to find another room but non were available.
9th January 2023
Response from St Mary's Hospital
I am really sorry about the room and the impact on privacy and confidentiality. I have sent your comment to the service manager to review use of rooms. Best wises, Hugh Jones, Patient Experience Manager
8th March 2023
Response from St Mary's Hospital
We apologise that you could hear through the walls, this matter has been raised with our Estate’s Department in order to look at a solution in order to resolve this matter.