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St Mary's Hospital
2022-04-25
Person
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25th April 2022
I don't think there was enough time given to understanding the socio-cultural background and taking this into consideration in calming my distress in the early days.
Suggested improvements
For patients of colour it is important to get staff/carer as close to their cultural background as possible to help communicate both patient and hospital needs and policies or concerns. Not all black/coloured are the same.
10th May 2022
Response from St Mary's Hospital
Thank you for your review. You make a very interesting point and it is clear that you feel someone from your cultural background would have been a great help to you. However, this may not always be possible, and we expect all our staff to be aware of cultural and spiritual difference. Best wishes, Hugh Jones, Patient Experience Manager.
23rd June 2022
Response from St Mary's Hospital
Thank you for your feedback. NHFT prides itself on having a diverse workforce with staff representatives from a wide range of cultural backgrounds. However, should you feel you need specific cultural support, we could try to identify someone off another ward to offer that support.