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16th February 2023

All of the staff were very friendly I was made very welcome given a drink the manager came and said hello had a chat the admin lady was really nice and the doctor gave me a lot of time I was listened to.

Suggested improvements

A water machine would have been good.

27th February 2023

Response from St Mary's Hospital

Thank you for your comment about the water machine, which I have sent to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager

Dignity/Respect

Involvement

Information

Staff

Safe

Supported

Spiritual understanding

Cultural needs

Experience