Share review of St Mary's Hospital

Thank you for your review. All our doctors should have the necessary skills and knowledge and should be aware of cultural issues. If you feel that this is affecting your husbands care, please discuss with the service manager. Best wishes, Hugh Jones, Patient Experience Manager

Thank you for taking the time to feedback to me regarding the service you have received. I am pleased that you felt the clinician was pleasant and caring. All of our clinicians within the service are experienced in their role so I am wondering why they may have come across as not being so. With regards to your preferring someone of your own culture –we have a group of staff of mixed cultures and backgrounds within our service and I wonder what better service you think you may have received with somebody from your own culture. I feel that there is possibly some rich learning to come from your experience however without any further details I am unable to look in to this further. If you did wish to talk further about your experience then please do call the team, asking for the manager on 03000 274949.