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St Mary's Hospital
2022-10-28
Person
5
5
0
28th October 2022
[name removed] was extremely friendly, patient and understanding. She's a credit to your service.
Suggested improvements
The wait for my assessment was a tad long (over two years), but I understand that the NHS is currently being seriously underfunded by the government, so don't hold the NHS trust responsible for government caused delays.
31st October 2022
Response from St Mary's Hospital
Thank you for your review. We are aware of the impact on you and others as a result of the unacceptably long waits caused by a huge increase in demand for our services. We are working with our commissioners to increase capacity which will also be dependent on being able to recruit staff. Best wishes, Hugh Jones, Patient Experience Manager