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9th August 2022


safety was inadequate

Suggested improvements
caring if patients live or die

15th August 2022
Response from St Mary's Hospital

I am really sorry this is how you feel and I have escalated your comment to the service manager. However, this does not represent what usually happens as all our staff are expected to make you feel safe and cared for. Thank you for letting us know. Best wishes, Hugh Jones, Patient Experience Manager

17th October 2022
Response from St Mary's Hospital

Thank you for your feedback, unfortunately as they is little detail in the feedback I am unable to provide a full response, however if you would like to discuss your concerns further please contact Sara Johnson on 03000 273501. Alternatively contact PALS for further assistance.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs
Experience