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14th December 2022


No communication ar all still waiting

Suggested improvements
Contact people via telephone rather than letter postal strike

15th February 2023
Response from St Mary's Hospital

We have updated our processes due to the postal strikes and have been sending text reminders to patients, who have consented, for appointments as well as letters.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs