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St Mary's Hospital
2022-04-25
Person
3
5
0
25th April 2022
I wasn't expecting to be here and sometimes it became very lonely and confusing. No grief counselling felt wrong.
Suggested improvements
Better communication between all involved. Get quicker access to GP medical records. Listen to complaints that are made, then reply.
10th May 2022
Response from St Mary's Hospital
Thank you for your review and I am sorry we did not provide what you needed. I have passed your comment to the ward matron so that they can reconsider their approach. Best wishes, Hugh Jones, Patient Experience Manager.
23rd June 2022
Response from St Mary's Hospital
Thank you for your feedback. I'm sorry to hear you had difficulty accessing your GP records. NHFT is a separate service to the local GP’s, and they have their own process for requesting your health records. Unfortunately, we are unable to respond to complaints or queries raised to your GP. Should you however have any concerns relating to Sandpiper ward or the Welland centre I would be happy to discuss with you.