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1st March 2023


The staff were incredibly understanding and supportive. They helped us achieve all our goals and were brilliant at making sure both of us felt supported. The therapy itself was excellent and we definitely left in a much better place than when we started.

Suggested improvements
The constant change of staff was not ideal for my partner who is being diagnosed with autism. It might be of benefit for staff to commit to at least the full 12 weeks of the family therapy, as my partner found it a little distressing being told that staff involved in his care were leaving. I appreciate this can't always be helped though.

6th March 2023
Response from St Mary's Hospital

Thank you for your feedback. We are delighted to hear that such great progress has been made and that the service has been so helpful. We do aim for continuity of care and are sorry to hear that staff changes were disruptive.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs