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11th May 2022


I wish I knew the nurses name who saw me. (I was in on 06/05/22) I suffer with really bad health anxiety & she was so understanding. She made me feel so so much better. Appreciate all her help that day. I’ve now had my results & feel so much better. Literally a load of my mind xx thank you xx

Suggested improvements
Erm, being picky maybe the telephone consultation was a bit pointless when I had said I had symptoms or visible problems but that being said I got an appointment quickly so it was fine xx

12th August 2022
Response from St Mary's Hospital

Thank you for your feedback and we are pleased you had a swift response in gaining an appointment to meet your needs. The telephone review with our clinicians is the start of our pathway as it offers the quickest access and there are often remote testing and treatment interventions we can offer before a face to face appointment can be arranged. This ensures you get a prompt and efficient care.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience