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St. Lukes Hospice 2017-07-20 Person 5 5 0

First you should I only ever send comments of this kind if we have received the highest possible levels of "service" and thanks to Kezzi this is what my family received from her. No words could ever express our appreciation for her help, knowledge, sensitivities and the support she has shown to us. She came and spoke to us but also LISTEN to the family taking time with all our questions. She explain everything she was going to do and then DID it right then. She did not rush and was so sensitive to my Dad's needs at that time. My personal memory will be how she helped mum with reducing her pain, (arranging for a GP to come to mum within 90 mins) from that point on till the day she passed mum was "comfortable" and I can never thank her enough for that.