St Joseph's Hospice (London)
St Joseph's Hospice (London), Mare St, London, Greater London, E8 4SA
3,199
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Joseph's Hospice (London)
2023-02-25
Person
4
5
0
Review of Day Hospice
25th February 2023
St Joseph's Hospice (London)
2023-02-25
Person
5
5
0
Review of Physio/Occupational Therapy
25th February 2023
Fantastic- couldn't ask for more.
St Joseph's Hospice (London)
2023-02-25
Person
5
5
0
Review of Community Nursing team - Tower Hamlets
25th February 2023
Always on time and I know where I am.
St Joseph's Hospice (London)
2023-02-25
Person
5
5
0
Review of Physio/Occupational Therapy
25th February 2023
St Joseph's Hospice (London)
2023-02-25
Person
4
5
0
Review of Lourdes Ward
25th February 2023
Staff are very attentive, always willing to help and answer questions respect quickly to my dad and to any concerns, staff are patient and take their time explaining things to us.
St Joseph's Hospice (London)
2023-02-25
Person
4
5
0
Review of St Michael's Ward
written by
25th February 2023
Great all round service.
St Joseph's Hospice (London)
2023-02-04
Person
3
5
0
Review of Counselling
4th February 2023
I has a counsellor contact me when my father was dying but then did not make it clear that they would not be available to me after my father died. So on the day that I saw my dad laid out to rest in the chapel I met with the counselor who seemed surprised that I didn't understand that her availablity was only for those who had yet to lose a loved one. She took time to see me there and then but only said at the end of our conversation that there would be no further contact with her and I should wait for about a month before hearing from SJs about counselling for greiving. I thought the boundaries could have been more clearly outlined at the start of our meeting as I outlined why I needed counselling only to be told that was not what was being provided. I did not hear from SJs a month after my fathers death with the offer of counselling and really need it. I was so appreciative of how my father was taken care of but there has been some mixed communications around counselling that has been upsetting.
Suggested improvements
Clearer boundaries and management of my expectations and a follow up call a month after my father's death.
2023-03-07 17:25:55
Response from St Joseph's Hospice (London)
Thank you for your feedback. I am sorry we fell below your expectations and I am grateful for the opportunity to learn from this. I would like to ask our bereavement team to get in touch with you promptly. If that is what you wish, please send me your contact details to my email address g.bowden@stjh.org.uk at your convenience. Kind regards, Gerard Bowden, Quality & Patient Experience Lead
St Joseph's Hospice (London)
2023-01-28
Person
4
5
0
Review of Complementary Therapy
28th January 2023
Everything was satisfactory.
Suggested improvements
I cannot think of anything.
St Joseph's Hospice (London)
2023-01-28
Person
5
5
0
Review of Lourdes Ward
written by a patient
28th January 2023
When I arrived I was very courteous as I have always known this place to be end of life but during my stay I found it was not at all. Everyone was amazing supportive caring and very attentive. Keep up the good work your all amazing.
Suggested improvements
Just keep doing what your all doing its fantastic.
St Joseph's Hospice (London)
2023-01-28
Person
5
5
0
Review of Lourdes Ward
written by a patient
28th January 2023
Excellent standards of care and treatment from both medical and nursing staff.
Could not have been better. They all saved my life.
Suggested improvements
N/A.
