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St John's Hospital at Howden 2019-12-02 Person 1 5 0

Took my daughter to accident and emergency as she was losing a lot of blood because of a nose bleed. My daughter suffers a lot with nose bleeds, I used to be the same they would just come on for no reason. However when we went into see the nurse for the first time, she asked my daughter four times if she had her finger up her nose or if she had picked it. ??? Talk about judgemental. It felt like we should have not come to hospital, the nurse's attitude towards us was shocking. I ended up saying I would take her to the doctor at the health centre and ended up leaving as we got told we would have to wait another couple of hours on top of the time we had to wait. Instead of moving the chairs closer and making the waiting room smaller in A & E, they are needing to spend the money and train their staff on people skills instead. This is not the first time I have had bad experiences with St John's Hospital, there has been a few incidents.