St Helena Hospice

Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU
 
3,225 reviews

Reviews

Recommend
Dignity/Respect
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Staff

Reviews

 
Page 55 of 319
 
Review of Bereavement Children
26th December 2020


The lady was very good and knew exactly how to deal with my daughter the service helped my daughter alot.


Kindness
Understanding
Listening
Safe
Experience
 
Review of Bereavement written by a patient
10th December 2020


I was able to speak to Lindy about how I felt about the loss of a close family friend and she listened to everything I had to say. She was very kind and patient and helped me over a particularly difficult time. I felt much better at the end of my counselling sessions. Thankyou.

Suggested improvements
I thought the whole counselling experience was just right for me.

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Review of Bereavement written by a patient
9th December 2020


The service was a great support after being bereaved I was given time to talk and felt it was a great help and a great listener I would recommend the service to anyone who needs it.

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Written by a carer
9th December 2020


A few years ago I had multiple bereavements in a short period of time. I didn't seek out support as I thought I could manage, however after a crazy 2020 to do some self-reflection and decided to speak to someone. My counsellor Chris was really kind throughout, talking weekly calls allowed me to process everything that happened and hopefully help my future.

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect
 
Written by a carer
6th December 2020


My wife was diagnosed with untreatable multiple cancers on the 17th November 2020. We were both told that it would be a matter of weeks, not months. She wanted to be at home with me and die at home, I was able to take her home late that afternoon. The following day we were contacted by the Virtual Ward staff and within two hours one of the nurses (Ross) arrived to cary out an assessment. He arranged for Virtual Ward nurses / carers to attend night and morning, starting that evening. What can I say, her treatment and care was first class throughout. She was treated with dignity, respect. care and compassion right up to the last morning of her life. As I was nursing my wife the rest of the time, they took the time to look after me as well. Sadly my wife passed away in my arms on the 2nd of December, ironically it was her 88th birthday. Subsequently I have received phone calls to check on my wellbeing. A wonderful organisation and staff.

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect
 
Review of Bereavement written by a patient
4th December 2020


My councillor Kim has really helped me over the last few months. I lost my husband in April to cancer at such a young age and I was feeling so low and like I didn’t want to be here anymore I just wanted my husband. Since having this help I feel so much better about things and the way I see things, I’m learning how to be happy again and how to look after myself when I’m feeling sad. Without the help from my councillor I don’t think I would of honestly got through it but here I am all finished my counselling and feeling really proud of myself because of how far I have come. And for thank I thank you so much for all your help.

Suggested improvements
Nothing everything was perfect I got the help I needed

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Review of Rehab Team written by
26th November 2020


Julia asked professional at all times and treated everyone equally. She is a great asset to the course.

Suggested improvements
Improved the available networking video software which caused several problems for the group. However a better improvemnt would of course he face to face!

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Rehab Team written by a patient
21st November 2020


The course was excellent and Julia very professional. Everything good about course.

Suggested improvements
Had some technical problems with mircosoft team but not tutors fault.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Rehab Team written by a patient
21st November 2020


Satisfied.


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Review of Rehab Team written by
21st November 2020


It achieved what it set out to do and I was sad when the concise finished.

Suggested improvements
We had some technical problems at the start but that did not mean the sessions were less enjoyable.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
 
Page 55 of 319

St Helena Hospice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

 

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Short link to review St Helena Hospice: http://iwgc.net/emp8p