St Helena Hospice

St Helena Hospice 2022-02-17 Person 4 5 0

Lovely staff, very caring, very polite.

St Helena Hospice 2022-02-15 Person 5 5 0

Every member of staff were so caring, patient and concerned with the best care for me as a patient. They were so gentle and made me feel that I mattered to them. They treated me the same as they were caring for their own son. They worked so hard as I am quite bed bound yet also smiling and cheerful. I couldn’t have received any better care anywhere.

Nothing. They were perfect.

St Helena Hospice 2022-02-14 Person 5 5 0

Lucy has changed my life ! I feel like a different person now I feel like the old me again She made me feel so at ease and her help I will be forever grateful for I’ve never had any form of counselling before and I’m 62 this year Lucy you are a wonderful lady no words can express my gratitude thank you do much xxx

Nothing it was fantastic

St Helena Hospice 2022-02-11 Person 5 5 0

I have experienced the well needed bereavement service and counselling from the hospice and I could not fault it. Chris explained the aim of the counselling from the get go, gave me reassurance along the way and helped me open up. Chris is clearly knowledgeable and experienced in his work and a great representation of how the excellent the hospice services are. Could not that the hospice or Chris enough. Thank you

There was a wait for this service but after seeing the amazing work that they do it is worth the wait.

St Helena Hospice 2022-01-26 Person 5 5 0

The nurses are all cheerful and caring always smiling nothing to much trouble.

St Helena Hospice 2022-01-22 Person 5 5 0

Becky Gratt has been nothing but caring, professional and honest with me about my care and support. I cannot speak highly enough of her, or the team at St. Helena hospice (single point).

St Helena Hospice 2022-01-21 Person 5 5 0

An appointment was made quickly, after the referral by the oncologist. Nurse was friendly, not rushed, answered all my questions.

I am not sure why info about drips, syringes etc was given to me in the yellow folder as it not relevant for me at this stage. I have an incurable but non-life-threatening cancer

St Helena Hospice 2022-01-20 Person 4 5 0

Thank you.... I am very appreciative of the support I have received: I'm not very good at asking for help, but knew I needed it; and from someone 'official', qualified and experienced. Lucy's approach to my case was, I felt, very appropriate - digging quite deep into my past experience to help understand and process the way in which I am grieving. My whole world had come crashing down around me following my partner Maurice's death. Lucy helped me deal with the immense loss, the void and sadness; and to find perspective on things like loss of control, guilt and anger. She also helped me to focus on how I want to be emotionally; to make helpful changes in the way I relate to people. I was pleased that it was unlike previous bereavement counselling I had twenty one years ago when my mother died, and where there was minimal input from the counsellor, who seemed to be almost just a 'listening ear'. This time it was conversational, with Lucy asking pertinent questions and making perceptive observations and suggestions. I am very grateful for the help she has given me.

There is only thing which I felt could be more fully addressed - and this might be the case for many in this new world situation. The specific circumstances of losing my partner to Covid, which he caught in Colchester Hospital while waiting to come home following surgery, and the way he and I were dealt with, still loom large. I do not know and have never met anyone else who has lost their nearest and dearest to Covid. People have told me that there are facebook groups: but I do not like or use social media. There may be a case for the Hospice Bereavement Service to set up a support group - preferably face to face as soon as possible, for people like me.

St Helena Hospice 2022-01-16 Person 5 5 0

Not knowing what to expect. Julia made me relax and explained everything 

Nothing.

St Helena Hospice 2022-01-16 Person 5 5 0

Every question we asked was answered honestly call were answered promptly and nurses arrive quickly everything was dealt with sympathy, understanding and efficiency thank you.