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Written by a carer
12th November 2014


It is comforting to know at this time that there is someone at the end of the telephone willing and able to help not just how but also you family. Unlike the hospital administration which left a lot to be desired. Sr Davids appear to be competent and efficient. I would make just one point about your funding sponsorship in my previous job I was public affairs manager of a large electricity company, we gave an annual sponsorship to Macmillan but I can recall being approachable but St David's even though we were a Welsh based company.

Recommend
Addressing fears
Delay
Dignity/Respect
Efficiency
Listening
Meeting needs
Trust
Involvement
Waiting time