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Written by a patient
10th April 2014


I cannot always get a reply from phone calls for several days although I realise that they are busy people. I have asked for 'therapy' treaments 3 times and it seems like I'm just asking. Still no appointment. The last time I went to the centre no one could answer my questions to put my mind at rest, so I had to change to the main hospital a further 12 miles away.

Delay
Efficiency
Addressing fears
Listening
Meeting needs
Recommend
Dignity/Respect
Trust
Involvement
Waiting time