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Written by a NHS patient
19th May 2024


I was under the care of Mr Ellis who was a really nice gentleman and explained every inch of my Operation and care. I attended the joint group pre my Total knee replacement. The nurse and physiotherapist explained in detail about my pre and post op care and what to expect. They were extremely friendly and took time to answer any questions. This put my mind at ease. Mr Ellis, my consultant, gave me the personal touch and rang/ visited me throughout my care. The anaesthetist and theatre staff were absolutely amazing and put me at ease. The nursing staff on Copperfield ward were fantastic. They kept me comfortable and showed high standards of care throughout my stay. Nurse Rochelle was exceptionally caring, knowledgeable, and friendly to me and my family. The hospitality ladies helped by providing me lovely meals and drinks. They were always helpful and friendly. The Physiotherapy team were excellent and knowledeable and visited me regularly while I was in the ward. The only improvement I could recommend is that the room could do with freshening up as the walls and woodwork looked a bit tired. The bath could be replaced by a wet room for easy accessibility. Overall, I would highly recommend this hospital for high standards of care from start to finish. Many thanks to all the staff.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe