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11th June 2021


The triage nurse I got to see when I was first admitted was not very kind about me not being able to walk well and me having been given a wheel chair to use. She also googled my symptoms in front of me and when I asked she denied me any pain killers and said “she dealt with it for a week she’s fine” the doctor I got to see was kind and did help but the reception area was over crowded. Also there was an elder lady admitted and she was bleeding very badly and when me and another lady told reception about it it was ignored until they noticed the blood was pooling around her on the floor she sat like this for about an hour while people who came in after her were getting seen before her this to me is a really negligent in my eyes and it didn’t look good at all

Suggested improvements
Some of the staff can have a better attitude and listen to the patients without having an attitude and also check the elderly patients first when they have cuts as they are at risk of bleeding out

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff